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Terms & Conditions

Nirvana Cleaning Solutions - Service Agreement

Conditions of Contract

1Restoration Limitations

Original colors that have faded away by wear and tear or sunlight cannot be restored, nor can the effects of grease, sweat, and hair oil be entirely removed.

2Price Quotations

The price quotation given over the call is an estimate only. The exact cost of treatment can only be determined after inspecting the job by the operator.

3Latent Damage Disclaimer

The company does not accept responsibility for any latent damage or defects not apparent at the time of receipt of goods by the company, but which may appear during or result from ordinary and normal processing. Examples include:

  • a)DRY ROT - A weak or brittle condition of some rug backings.
  • b)WEAK DYES - Where sub-standard types of dyes or dyeing methods have been used.
  • c)DISCOLORATIONS - Caused by urine, acid or alkalis, a condition of backing or underfelt, incorrect methods or materials used in home cleaning.
  • d)FADING - Caused by sunlight cannot be rectified.
  • e)SHADING - Caused by traffic conditions of the carpet may not be totally estimated in the cleaning.
  • f)LATEX AND BONDING DETERIORATION - Latex used in some backings and for fringing, tape binding, seaming and other repairs deteriorates in time and may loosen during operation.
  • g)Some types of rugs and carpets change textures. An appearance and we cannot assume responsibility for the same.

4Storage Policy

The company will provide free storage for goods delivered to the company for no more than 7 days after notification by the company to the customer that the goods have been cleaned and are ready to be collected. The company reserves the right to make a storage charge for goods not collected at the expiration of 7 days.

5Complaints Procedure

NO COMPLAINTS with respect to any work or service contracted will be considered unless a formal complaint has been lodged with the company within 24 to 48 hours of the performance of the work.

6Terms Variation

These conditions of contract cannot be varied by a servant or agent of the company unless expressly authorized in writing by the company accordingly.

7Receipt Acknowledgment & Liability

I acknowledge receipt for service and goods and liability for charges herein. I further acknowledge that until all proceeds are processed to completion; I am liable for all changes.

8Carpet Repair & Restretching

Any CARPET REPAIR / RESTRETCHING, we always try our best as it's a damage repair. For that, we don't provide a guarantee for the service.

9Stain & Smell Removal

For services, we don't provide any guarantees for the stain and smell to be removed 100%.

10Customer Acknowledgment

I have carefully read all the instructions and descriptions of the job and price and I have accepted it before I pay for the service.

Important Notice

We assume no responsibility for breakage or damage caused by employees when asked to handle your personal property in your home. For special requests (e.g., not to move certain items) please state and sign on front of invoice. Thank you for patronage.

Material Care

Special Instruction About Your Material:

Individual attention has been given to this material but the stains remaining (e.g., Cordial, Furniture, Stains, Urine, some inks & substances containing strong dyes) cannot be removed without the danger of causing damage to the colors or fibers. These stains have become set in.

Customer Participation

Although stains may not have been as visible before your material was cleaned, they sometimes stand out more sharply following a professional cleaning. We call this to your attention so you can realize it has not been overlooked. If you have any questions, please contact us.

No effort is spared on our part to ensure that your materials will look their best. Your participation is also important. Leave windows and doors open to allow ample ventilation to speed drying time on a damp, humid day a heater can be helpful. Once dry a thorough vacuuming will further enhance the beauty and fluffiness of your carpeting.